25% Restocking Fee on all Returns.
All Returns must have a RMA within 14 days from purchase date.
Returns Must Include tracking or shipping confirmation to our address.
No Returns on Posted Special Order Parts.
If you want to return order for whatever reason, Please email Sales@ONPFJ.com for an RMA and approval.
If you need to cancel a parts order for whatever reason, there is no order cancellation fees on stocking parts. As for Special Order Parts, there are no cancellations once the order has been placed with our vendor, so please order special order parts responsibly. Please call in your order for an accurate ETA, or to check for back order before the order is placed.
Items with manufactures warranties are to be placed directly with the manufacture.
Overnight Parts From Japan is not responsible for any shipping damage and or lost packages. All Fed Ex items are insured and we will happily process a fed ex claim. USPS Packages are not shipped insured. Consider this the shipping insurance option. If a package is damaged through a Fed Ex, decline package and contact us ASAP. Fed Ex Claims must be made in a 21 day period, so please contact us so we can start on the claim.
If you have any questions pertaining to our return or warranty policy, please contact us.